E-Commerce
Staples
Staples, a Fortune-scale retail leader at $7B and 75,000 employees, partnered with Future Works to ship the customer-facing digital products that anchored its broader transformation, in 12 weeks.
Services
- Art Direction
- Content Strategy
- Content Production
- Website Design
- Website Development
Headline result
Staples needed staples.com relaunched alongside four new sub-brand sites across six properties, all live within a 12-week window.
Twenty customer-facing digital products shipped in 12 weeks. In partnership with design.studio, our team delivered the digital surface area for staples.com and each of the four new sub-brands across mobile and desktop. The work was the digital execution leg of a broader Staples transformation; we coordinated with over 30 stakeholders to scope, sequence, and run the program across parallel workstreams inside an unforgiving delivery window. We continue to work together.
Learn more about our digital products and customer experience capabilities.
Challenge
Ship the customer-facing digital surface area for a $7B retail leader, staples.com plus four new sub-brand sites across six properties, in 12 weeks, in support of Staples' broader transformation.
Platform Relaunch
The staples.com relaunch repositioned the company's digital storefront for the future of work. The updated visual system was designed by our partner agencies; Future Works carried it into Staples' digital systems in close collaboration with multiple in-house teams at HQ. Inside a 12-week window and a dense stakeholder landscape, we implemented and optimized the rollout across the relevant digital properties.
New Sub-Brand Digital Products
A video-forward, highly interactive digital product for NXT, Staples' new smart-technology sub-brand, shipped within the 12-week window.
TruRed
A highly animated, responsive digital product for TruRed, Staples' thoughtfully designed office essentials sub-brand.
Union & Scale
Digital product portfolio for Union & Scale, a modular office furniture sub-brand launched within the broader Staples transformation program.
Coastwide
Coastwide, Staples' new efficiency-focused sub-brand, required a digital product as streamlined and direct as its product line.
Keep reading
More case studies.
Energy
NextPower
NextPower needed a digital transformation partner to enrich the rapidly expanding service offering and product line. Future Works dove deep into the NextPower business identifying key pain points and opportunities to enrich key service offerings from shipping and tracking to construction. The customer experience and value was paramount. One example is the launch of a new software platform called NxOs, which tackles inefficiency and transparency in their shipping and tracking function.
Read the case study →
Industrial Supply Chain
Philips
AI-Native Operating Transformation at Fortune 100 scale. Cycle 1 shipped working-capital and freight outcomes against an Approved Value Baseline; the ROI funded Cycle 2; a self-funding wave compounding through the fabric of Philips North America.
Read the case study →
Velocity to value. De-risked in cycles.
San Francisco
California
New York
New York
Calgary
Alberta
London
United Kingdom
.svg&w=256&q=75){kind=small}